Cotosen
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Cotosen Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cotosen has 1.5 star rating based on 129 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great looking products and good prices, Dont know cant get answers, Rip off.
Cons: No answers, Misleading advertising, Do not respond to you.Recent recommendations regarding this business are as follows: "Order paid, nothing has been happen, very poor customer service.", "Be extreemly careful when ordering since thet have pre slected size small very deceptive!", "Order 3 size's larger", "Dont shop here at all", "Do not buy from them.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cotosen has 1.5 star rating based on 129 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great looking products and good prices, Dont know cant get answers, Rip off.
Cons: No answers, Misleading advertising, Do not respond to you.Recent recommendations regarding this business are as follows: "Order paid, nothing has been happen, very poor customer service.", "Be extreemly careful when ordering since thet have pre slected size small very deceptive!", "Order 3 size's larger", "Dont shop here at all", "Do not buy from them.".
Most users ask Cotosen for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Cotosen Reviews
"Return product"
Hello dear Thanks for sending me nice coat the name is (Men's Outdoor Vintage Thick Fleece PU Sherpa Jacket) For $65.99 This is not comfortable for me I would...
"Site will not allow me to return and exchange items recieved wrong size can not use"
I hit the large size button for the first item ordered three more items not noticing they were pre listed as small. I cant fit into small need to exchange the...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order Number 308852****3373
- Nil
- Ignorance
- Took my money
- Nothing done with my order
Preferred solution: Deliver product or service ordered
User's recommendation: Order paid, nothing has been happen, very poor customer service.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Buffalo, New York
Have not received order yet
User's recommendation: Do not buy from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Auburn, California
I already paid for shipping and now it's at the post office asking me for 1568 for postage
Yes this company is trying to say it's not their fault that they paid for shipping from. I don't know China and that as soon as it hits the states you have to pay for postage.
I was never told that it doesn't say anything in their agreement and first of all this order should have been canceled because I canceled it within 20 hours of placing the order. I'm not going to get anywhere with this company. All they do is keep saying the same thing. People need to stay far away from this company.
Otherwise they're not going to get there items or it's going to take 3 months to get to you and then they're going to charge you more for postage. It's just not fair
User's recommendation: Don't order from this company. It's going to take you 3 months to get it. Then they're going to charge you for shipping when you make the purchase and then when it hits the state they're going to charge you again for posters. So your post is is going to cost more than the item you ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
No customer service. Maybe they can’t read English.
- Many choices
- No customer service
Preferred solution: The right size
User's recommendation: Deal with US-based companies.
Utica, New York
Getting refunds/exchanges are impossible
Ordered items 1-29-2023, Delivered on 12-18-2023. They are shipped from China, not a US warehouse.
Held up in customs for a while, finally arrived. On 12-24-2023 we opened the gifts and the were to small. Not tight, horribly too small, I contacted their customer service on 12-24-2023, same day I opened it. On 12-29-23 they offered to give me only 47.00 refund on a 118.00 order or I could get 47.00 in Cotosen credit!!!
The indicated they would NOT provide any shipping labels for returns. I had to ask again what the address was to return them and on 1-2-2024 I paid to shiip them back using USPS with a tracking number and as instructed gave the tracking to Cotosen. 1-3-24 Customer service confirmed my tracking number and said " I hope this message finds you well. Thank you for reaching out to us, and we apologize for any inconvenience you may have experienced.
Regarding your order, we want to inform you that your return parcel is currently in transit and on its way back to our warehouse.
Rest assured that as soon as we confirm its safe arrival, we will proceed with the refund process and return the funds to your original payment method."
Then on 1-6-24 they REFUSED to accept the package and are sending it back!!! I have opened a dispute with PayPal.
User's recommendation: The stuff is cheap, but the value is there if you order the right size. But expect that you will NOT get any refunds or exchanges.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Got screwed
- Loss of money
- No product received
Preferred solution: Full refund
User's recommendation: Avoid this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Scam. I was robbed.
- Scam merchant
Preferred solution: Deliver product or service ordered
User's recommendation: Run~! Do not do business with them. Scam site.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return item
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cotosen are *** shop someplace else
- Whole company is a con
Preferred solution: Full refund
User's recommendation: Dont shop here at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order
- Nice design of clothes
- Customer service very bad
Preferred solution: Full refund
User's recommendation: Order 3 size's larger
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Order has not come in yet.
Preferred solution: Deliver product or service ordered
Voorhees Township, New Jersey
Site will not allow me to return and exchange items recieved wrong size can not use
User's recommendation: Be extreemly careful when ordering since thet have pre slected size small very deceptive!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Delayed item
- Nice vintage clothing selection
- Unable to contact
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very disappointed with shipment
This is the 4th email I am sending and I have NOT received a response.
THE PRODUCT WAS not AS DESCRIBED AND IS A SUB QUALITY PRODUCT.
Customer Service, I am not pleased with the items I received and did not receive.
My order 308852****6411.
Here is your tracking information:
Tracking Number：GOODGEP231104****81
I received only 3 items in my delivery.
1) I did NOT receive the following item:
51.99 Please refund me this amount. Do NOT ship it
image.png
2) The 1 coat I received is NOT what I expected.
The quality is not very good and the color is not the color expected.
The color is a very light ugly brown. Please send me a return label so I can return it. Please refund me the amount.
68.99
image.png
3) The shirt I ordered was to be an XL . The shirt I received is more like a size Small/Medium.
Please send me a return label to return this item.
Please refund me the 7.99.
image.png
I am very disappointed with the quality and sizing of this merchandise. I was looking for a company that I could by
good quality items at an affordable price.
Thank you,
Steve Cseh 440 387 ****.
34389 Heatherwood ave, Aon Ohio 44011
- Product is not what you order and quality is garbage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need to exchange item
Still no contact what a joke do not shop on this site
- No return label or address
- Stopped comunicating
Preferred solution: Full refund
User's recommendation: Dont shop here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Auburn, California
Order 2 shirts for Xmas and paid my own shipping cost when I order the item try to cancel order within 20 hours and was told to late already sent which was a lie
After ordering I found out I had to pay for shipping which was way too much for two shirts. So within 20 hours I canceled my order.
Was told that it is too late. It's already been shipped then to find out that it never came and it was Christmas gifts and now asking for a full refund. They're telling me it's in transit so I get a letter in my mailbox saying I owe postage $15.68 I refuse to pay twice for postage. I want my money back.
All they do is keep going around and around that it's in transit. It's in transit. It's not in transit.
It's at my post office and I'm not going to pay the 1568 and I'm going to go ahead and post it on every media site I can find. This company is a rip off
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I will never order another thing from this EURO Trash company. I should have known better.
Their 3X was not even a US XL. Quality is poor, at best. Never worn. Tried to return but this scam of a company actually wanted to charge me to return it.
Good marketing.
Losey quality and NO CUSTOMER SERVICE. Do Not buy from this "company" that probably works from the shed attached to their chicken coop.